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Policy Purchase Assistance

Travel Advice

Here you will find useful links and information to consider when deciding which travel insurance policy is the best for your requirements.

Useful Links

Smarttraveller Website
www.smartraveller.gov.au

This website helps you determine the level of risk you may face when travelling overseas so that you can make informed decisions about where and when you go.

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QBE Claims information
www.qbe.com.au

As soon as an incident occurs that may lead to a claim it is advisable to make contact with QBE through their Claims Department.

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Travel Insurance Tips

  • Please read your travel insurance policy carefully.
  • The best time to purchase travel insurance is when you pay for your trip to provide cover against cancellation costs such as an unforeseen illness or accident that could eventuate between the date of payment and the date of departure.
  • Keep your Emergency Assistance Card separate from your policy so that if you lose one you should still have the other.
  • When you have a situation that is likely to lead to a claim on your travel insurance policy please contact QBE Emergency Assistance to seek instructions on what to do in the circumstances. Follow these instructions as well as you can and take the name of the person whom you spoke to.

QBE Travel Insurance Claims Examples

Broken pelvis surfing in Indonesia

A broken pelvis was the outcome of a surf injury in remote Indonesia. By providing first aid advice over the phone to the injured man’s friend until he could be safely rescued by first light the next day, QBE Assist arranged for an Air Ambulance to get the surfer back to Australia for hospital care.

COST $112,000

Helicopter evacuation from base camp, Mt Everest

A 28-year-old female fell sick whilst trekking to the base camp of Mount Everest. The medical team at QBE Assist assessed the patient, provided advice about her ongoing trip and paid her medical and evacuation costs, directly to the local providers.

COST $19,000

Evacuation from remote Cambodia

After slipping on rocks whilst travelling in remote Cambodia, a 62-year-old male suffered a fractured pelvis. After assessing the situation, QBE Assist arranged his evacuation. Following a stretcher-flight to Bangkok for surgery and stabilisation, they arranged for his return home and ongoing rehabilitation.

COST $67,500

Cancer diagnosis causes trip cancellation

After presenting with jaundice, a 66-year-old male was diagnosed with cancer leading to the cancellation of a trip to Slovakia.

COST $11,480

Broken collar bone in Bali

A 40-year-old man slipped and fell whilst walking on the beach. He broke his collar bone. We helped him through surgery and post-op care and repatriation home.

COST $12,500

Disc prolapse causes European trip cancellation

After suffering a disc prolapse after purchasing her policy, a 65-year-old female was forced to cancel her trip to Europe.

COST $22,000